It's the Customer, Stupid! Merseyside Slate) but also what "may

Slate) but also what "may be the best book ever written on business" (Weekly Standard)

There's a new Head Girl

for which he also compiled the question

An ode to the mother/baby relationship and ties to family and land

It's the Customer, Stupid! Merseyside Slate) but also what "mayUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your