User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play

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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & PlayAMAZON BEST BOOKS OF 2019 PICK FORTUNE WRITERS AND EDITORS' RECOMMENDED BOOKS OF 2019 PICK 'A tour de force, an engrossing fusion of scholarly research, professional experience and revelations from intrepid firsthand reporting' New York Times USER FRIENDLY is a must read for anyone who loves well designed products and for the innovators aspiring to make them. It seems like magic when some new gadget seems to know what we want before we know ourselves.

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