Ergonomics of human-system interaction - Interactive voice response (IVR) applications Ingestion-build-48068 refrigeration

refrigeration

Why should you use BS 5724-2

General requirements for testing of ME equipment

in so far as they are applicable

Ergonomics of human-system interaction - Interactive voice response (IVR) applications Ingestion-build-48068 refrigeration1 Scope This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e. g. in some telemarketing applications) initiates the call. This part of ISO 9241 is intended to